Core System Conversion | Hawaiian Financial Federal Credit Union

WE'RE UPGRADING TO SERVE YOU BETTER!

Thank you for your patience as we convert to our new data system.

On April 1, 2021 we converted our data system to make way for a more seamless integration of HIFICU's services, with improved security and efficiency.

Currently our phone lines and lobbies are extremely busy. We thank you for your patience during this time.

Please use the following:

Online Banking Password Resets: 833-774-8228

General Banking Questions: (808) 832-8777

E-mail: info@hificu.com

Conversion Frequently Asked Questions (Updated 4/7/2021)

Is my personal data still safe and secure? ►

Yes, the safety and security of your personal data and account information will not be affected by the conversion.
Are my funds still safe and secure? ►

Yes, your funds remain secure at HIFICU. All HIFICU accounts are insured by NCUA (National Credit Union Administration) for up to $250,000.
Will my account number change?

No, your HIFICU account number will not change.
Will my debit card and credit card change?

Both the debit card and credit card numbers will not change. You can still use your credit card without interruption. You can use your ATM and Debit card during the conversion but there will be limits to your ATM and Debit Card while our real-time system is being updated. From March 31st at 8:00pm - April 2nd at 1:00pm you will be able to withdraw $300 per day from the ATM. Debit cards will be able to use $1,000 per day which includes the $300 ATM withdrawal amount.
Will I have to order new checks? ►

No, you will not need to order new checks. The account number on your checks remains the same after the upgrade.
Will HIFICU's routing number change? ►
No, HIFICU’s routing number — 321379070 — will not change.
Will my ATM or debit card number and PIN change?

No, your current ATM or Debit Card number and PIN will remain the same.
Will my automatic payment to my loan continue as scheduled? ►

Yes, after the conversion your payment will continue to automatically transfer from your savings or checking account as usual.
Will Home Branching and MyMobile change? ►

The Home Branching and MyMobile will largely remain the same, you will see some enhancements and new features for both services. Home Branching and MyMobile service will be restored on Monday, April 5th.

PLEASE NOTE: You will have to set up a new password for Home Branching after the conversion. Please use your current USER ID and the last 6 digits of the primary member's social security number as the password. For additional password questions, please call 833-774-8228 and for general inquiries, call (808) 832-8777.
Will the conversion change BillPayer?

Bill Payer will be available starting April 5th when HomeBranching services are restored. To log in to Bill Payer, you will need to reset your HomeBranching password. Initially you will use your current USER ID and the last 6 digits of the primary member's SS#. Your current Bill Payer payees will convert over. We ask that you confirm your recurring payments.
Will my pending payments still be set up in BillPayer?

Bill Payer will be available starting April 5th when HomeBranching services are restored. To login into Bill Payer you will need to reset your HomeBranching password. Initially you will use your current USER ID and the last 6 digits of the primary member's SS#. Your current Bill Payer payees and recurring payments will convert over. We ask that you confirm your recurring payments.
Will I need to update my MyMobile app?

No, but you will have to set up a new password in HomeBranching before you can begin using the MyMoblie app again.

PLEASE NOTE: You will have to set up a new password for HomeBranching after the conversion. Please use your current USER ID and the last 6 digits of the primary member's social security number as the password. For additional questions, please call 833-774-8228 and for general inquiries, call (808) 832-8777.
Will MyFinancial change? ►

Yes, MyFinancial will be on an entirely new platform and offer new and improved features.
Please note that all your account information will have to be re-entered, as it will not carry over from the current system.
Will PopMoney still be available?

Due to regulatory assessments, the credit union has decided to pause this service for a limited time. We apologize for the inconvenience and look forward to offering Zelle's peer to peer payment service shortly. For scheduled payments or recurring payments, please call the credit union for your options. 808-832-8700 or info@hificu.com
Will I have Quickbooks?

Yes, the credit union will continue to offer export options for Quickbooks and other Intuit products. The service will be available April 5 and accessible through HomeBranching, our online banking platform.
Will Anytime Teller change? ►

Yes, the Hawaiian Financial Audio Response platform will change. The new number will be 800-442-1739. When you initially log in, please use your member number and the four digits of the primary member's social security number as your password. After a successful login, you will be prompted to change your password. It will need to be 4 digits in length.

Click Here for the new format.
What will happen to my direct deposit? ►

All direct deposit payments that are received by the credit union on 3/31 will be processed. All deposits received after that date will be warehoused and processed on 4/2 when the system is restored.
Can I visit a Shared Branching location since you will be closed? ►
On April 5, 2021 members can visit Shared Branching Service Centers. However, our Credit Union will not be performing Guest member transactions from 4/1/2021 - 4/17/2021.