Skip to main content

Online Banking

VISA Account

How to Spot a Fake Fraud Text

Remember - HIFICU will never ask you for your debit card number, PIN, CVV, or SSN. Do not give any of this information out via phone, e-mail, or text.


  • Text did not come from a verified Fraud Alert number.

  • Text does not identify the card that was used to make the purchase.


DO NOT respond to this text. Report immediately to HIFICU at (808) 832-8700 or e-mail at


  1. The text was sent by 86975, which is the verified Short Code for Fraud Alerts for HIFICU Debit Cards.

  2. Fraud Prevention Services Phone #: 1-855-961-1602.

  3. Case Reference # - When you call the Fraud Prevention Services number, you can provide the Case # to pull up this specific transaction.

  4. Identifies the debit card that was used to make the purchase.